Returns & Exchanges
We hope you're happy with everything you purchase from us however if you would like to return or exchange anything then here's what you need to know...
You have 14 days from the date your order was delivered in which to return your item to us for a refund or exchange.
The customer is liable for the return shipping cost unless there has been an error on our side. We always recommend sending your return using a tracked service as we can not be liable for any orders lost in transit on their way back to us. Always retain proof of postage!
Please dispatch with our return address clearly visible on the package.
IMPORTANT: IF RETURNING FROM OUTSIDE THE UK, PLEASE MAKE SURE TO CLEARLY MARK THE PACKAGE “RETURN TO UK SELLER”
If you fail to do this, a customs charge may be added upon entry to the UK. We cannot accept responsibility for any returns customs charges.
Exchanges are reshipped in the UK free of charge. If you are requesting an exchange and are an international customer, there will be delivery charge to cover reshipping fees.
Returns and Exchanges must always be received back in perfect, resalable condition in order to be eligible for a refund. We reserve the right to refuse a refund or exchange should we deem the product to be returned to us in an unsatisfactory condition. All items must be received unworn, unwashed.
Refunds will be made within 7 days of us receiving the return, if accepted. We will not refund initial paid shipping costs, only the garment(s) costs will be covered.
If you need any assistance or further information just contact us.
Returns to be shipped to: Alienate Design
9 Somerset Road